Returns

We want you to be completely satisfied with your purchase from SWCH. If you are not satisfied, we offer a straightforward returns process.

Eligibility:

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• You must contact us within 30 days of receiving your item to initiate a return.

Process:

• To start a return, please contact our customer service team with your order number and reason for the return.
• Once your return is approved, we will provide you with a return shipping address.

Refunds:

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.

Shipping Costs:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We appreciate your business and strive to ensure your satisfaction with our products. If you have any questions or concerns, please don't hesitate to contact us.